We want every EYEFAVOR order to arrive as expected.
Return eligibility, the return window and any destination-specific instructions will be confirmed in the return information provided with your order or by our customer service team. Items must be returned in their original condition with the included accessories and packaging.
Customized, prescription or used items may not be eligible for return unless they are defective or incorrect.
Before sending an item back, contact us with your order number and the reason for the return. Do not ship a return without authorization.
If an item arrives damaged or incorrect, contact us promptly and include clear photos of the product and packaging.